SUPPORT PLANS (TSP)
Our preferred approach to keep your GCA Stepper running smoothly is through
a yearly service agreement known as a Technical Support Plan (TSP). The principal goal with any TSP is
to maximize uptime and to minimize unscheduled service visits and unforeseen problems.
These plans are customized to your needs and concerns, specifically, as
we believe every company has different expectations of what their stepper must do for them.
We offer a full range of plans from a yearly
unlimited phone support plan to a full blown TSP including an annual system tune-up, extra visits, unlimited phone support,
and overnight parts availability.
As a TSP customer you’ll receive other benefits not enjoyed by non-contract customers:
• Priority in scheduling.
• First availability on
upgrades and future enhancements at a discount.
• Rate discount on the TSP
• Hourly rate discount on any additional services.
on parts and materials.
Please Contact Us for more details on our Technical Support Plan and to discuss how we can customize a plan to fit your needs and budget.
we recommend a complete TSP for comprehensive stepper support, we also offer services on an as needed basis as follows:
billable phone support and consultation.
• Individual service
visits and system tune-ups.
On-site system evaluations.
Please Contact Us for details on any of the above services.